Customer Support Engineer - Austin / Taylor TX
Responsible for on-site servicing and/or
modification of Kokusai Semiconductor products onsite at customer locations.
Provides hands-on technical support at customer locations covering the
operation of the equipment, as well as being responsible for the execution of
preventative and corrective maintenance activities. Excellent communication
skills and serves as a liaison between the customer and various Kokusai
stakeholders in Japan and the USA, on a variety of technical and logistic
responsibilities. Provides feedback to service, sales and technical support
groups on customers needs and requests.
JOB REQUIREMENTS:
- Located in Austin / Taylor TX
but able to travel to customer sites (<15%) as required to perform
preventive and basic corrective maintenance.
- Has the flexibility
to work on shifts/overtime/stand-by/on-call/holidays when required.
- Follows required
Kokusai & customer safety protocols and procedures at all times.
- Has the ability to
work long periods of time in a labor-intensive environment when
necessary.
- Will be required to work
overtime and/or travel on short notice, including unscheduled or other
shifts as required.
- Demonstrate good
customer service skills and maintaining a professional behavior.
- Assist with tool
installation and removal when required.
- Completes assigned
work in a timely manner.
- Utilize KSEC administrative
dB systems for ECN, parts and drawing discovery and usage with some assistance.
- Show initiative in
self-study and continuous improvement in Kokusai equipment knowledge and
maintenance skillsets (PM, CM, Customer service).
- Learns and applies
basic diagnostic techniques and the use of recommended documentation.
MINIMUM QUALIFICATIONS:
EDUCATION: A.S. or B.S in related Electro/Mechanical or
Electronic field or equivalent training
EXPERIENCE: None required
Additional Information:
Travel: Yes, <15% of the Time
Relocation Eligble: Yes
The salary offered to a
selected candidate will be based on several factors including location and
level and will vary depending on confirmed job-related knowledge, skills, and
experience. In addition to a comprehensive benefits package, candidates may be
eligible for other forms of compensation.
Kokusai is an Equal
Opportunity Employer committed to diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to race,
color, national origin, citizenship, ancestry, religion, creed, sex, sexual
orientation, gender identity, age, disability, veteran or military status, or
any other basis prohibited by law.
To apply, please send your resume to KSEC.jobs@kokusai-electric.com