About the 2018 Customer Satisfaction
VLSIresearch received feedback from more than 94% of the chip makers and 76% of subsystems customers for this year’s survey. The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,149 surveys were returned, resulting in 31,524 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by their customers.
VLSIresearch is an award-winning provider of market research and economic analysis on the technical, business, and economic aspects of the semiconductor supply chain. Providing intelligence for faster and better decision making, seasoned executives in high technology, government, and finance rely on VLSIresearch’s insights to guide them to the right decisions. The formula is simple: Better intelligence leads to better decisions which deliver better results. Founded in 1976, VLSIresearch is the leading technology research and advisory company focused on semiconductor related manufacturing.